Customer Service


1. Contact

Shanghai Sales Center:
Floor 2, No. 8, Lane 56, Huaxu Road, 201702 Shanghai
Tel.: +86-21-64782671- Ext. 8005/8006
 
Jiangsu Workshop:
Xuyi Industrial Zone, Xuyi,Huaian, Jiangsu, China
 
Email:
General enquiry [email protected]
Enquiry about sales [email protected]
Enquiry about aftersales [email protected]
Enquiry about dropship [email protected]
Enquiry about wholesale [email protected]
 
Skype:
www.hallomotor.com   Call me!
   
Wechat kevin842882
   
WhatsApp +86 13162699860
 
Community:
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Link us on Linkedin


2. Shipping & Delivery
Production Time:
For most standard parts which we have stock, we can send out within 2 working days. For customized products, such as different size electric wheels, we can send out within 3-4 working days. For battery, due to assembly and test process, we can send out within 3-5 days. 

Delivery Time and Shipping method:
For normal end user order, our delivery method will by door to door express, such as DHL, FedEx, TNT, Aramex, Russian Special Line, EMS, DHL Airmail, China Post Airmail, Russian Post, Toll, DPD. For wholesale order, to save shipping cost, we can also send by sea or air.
 
Shipping time: By door to door express way normally need about 5-7 days arrive. Russian Post and Russian Special Line need about 15-35 days. Battery delivery need about 12-18 days due to special Air Transport requirement (For North America Countries, we will use FedEx or UPS; for European Union Countries, we will send by air to UK firstly and then after custom clearance will be transferred by DPD).For economy shipping, such as DHL Airmail or China Post Airmail (only for less than 2kgs small package), shipping time is about 12-30 days. Sea transport need about 25-35 days.

Production time: Normally we need about 3-5 days for prepare and finish test. Battery is special product, if we don't have stock and make new, we need enough time to make aging test (5-7 days is needed to ensure the quality). After we sent your order, we will fill "delivery method + tracking number" in your account, you can get it from your account in our website. We mainly use below express delivery methods:
Package tracking: After shipping, we will fill tracking number, you can find it from your account and also get email from us.
Tracking website:  EMS: http://www.ems.com.cn/english.html
                                  EMS local agents' web: http://www.ems.post/operators (You can track EMS in your local agents' web)
                                  DHL: http://www.dhl.com
                                  TNT: http://www.tnt.com
                                  FedEx: http://www.fedex.com
                                  UPS: http://www.ups.com
                                  DPD: http://www.dpd.co.uk
                                  Aramex: http://www.aramex.com
                                  Russian Post: http://www.russianpost.ru
                                  Russian CDEK: http://www.edostavka.ru/track.html
                                  DHL Airmail: https://dhlecommerce.asia/Portal/pages/customer/trackItNowPublic.xhtml
                                  China Post Airmail: http://track-chinapost.com/
                                  Toll: http://www.tollgroup.com


3. Privacy & Security
PRIVACY POLICY
Thank you for accessing the web site (“Site”) of HalloMotor.com (henceforth “HalloMotor”). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting our Site, you accept the practices described in this Policy.
This privacy policy applies only to this Site. This privacy policy does not necessarily apply to our offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any non-HalloMotor.com web site to which this Site links or that links to this Site. 

INFORMATION COLLECTION AND USE
1. Information Collection. We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to: · help make this Site easier for you to use by not having to enter information more than once. · help you quickly find information, products, and services. · help us create content on this Site that is most relevant to you. · alert you to new information, products, and services that we offer. 
(a) Registration and Ordering. Before using certain parts of this Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and our site, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you. 
(b) Email Addresses. Several locations of the Site permit you to enter your email address for purposes including but not limited to: to register for a free promotion letter; to request us to notify you when we receive a new brand, new product style; to sign up for our email. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Site the names and cities of contest winners.If you sign up for our email, you may receive HalloMotor email twice a week. You may stop future delivery of these emails by following the removal instructions located at the bottom of each commercial email. Opting out of any of these emails will not stop operational or transactional messages such as email confirmations of your orders, or customer service communications from the brand or line of business in question.
(c) Cookies and Other Technology. Like many sites, this Site employs cookies and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.
(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITE'S COOKIES DO NOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware." 
(ii) Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.
(iii) We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount), and provide you with tailored banner advertisements.To find out more, and opt-out of NAI (Network Advertising Initiative) member cookies, click here . If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice. Remember, if you opt-out you will still continue to receive ads but they will not be relevant to you.
(d) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access this Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(e) Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. Elsewhere on this Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.
(f) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
2. Information Use and Disclosure.
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
(b) Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive a new brand, new product style, or product; to sign up for our email newsletter and special offers; If you submit your email address, we use it to deliver the information to you. We always permit you to unsubscribe or opt out of future emails (see opt out section, below, for more details). Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders.
(c) External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell merchandise, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
(i) As do most catalog and Internet wholesalers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver products to you, we must share some information. We partner with third parties (such as DHL, and UPS) to ship products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
(ii) Similarly, to help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information. (More on this below in the Data Security section.)
(iii) We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site for illegal reasons or to commit fraud.
(iv) We will not sell (or trade or rent) personally identifiable information to other companies as part of our regular course of business. However, it's possible that we might acquire or merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
(v) We may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our site or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit other websites. Our advertising partner will anonymize the data we provide it so no one else will receive your personally identifiable information.
DATA SECURITY
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline. 

OPT OUT/CORRECTIONS
Upon your request, we will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to HalloMotor.com Customer Support department via [email protected] Please do not email your credit-card number or other sensitive information. 

OFFLINE COLLECTION, USE & DISCLOSURE OF INFORMATION
As you might expect from HalloMotor.com, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also collect information offline, where we also try to protect the privacy of you personal information. One example involves someone calling us to place an order or to ask questions. When someone calls, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption (See the Data Security section above for more information). There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices. 

UPDATES TO THIS POLICY
If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated


4. Returns & Replacements
We have one year warranty for all products only due to quality problem. After warranty period, we can supply all parts and accessories to help you make maintenance. During warranty period, we accept return or exchange, but before the buyers return anything to us, please firstly kindly communicate with us due to custom problem, for any return without communication, we will refuse the package.


5. Ordering
You can order as guest (no need to register) or member (need to register), but to gather points we recommend you to register as our member, because all points can be converted to value and deduced from your order payment value.  Order process is simple and clear, firstly choose which products you want to buy and quantity, then go to shopping cart to fill in all necessary information for delivery, choose your payment method and finish payment, after that you will get an email to confirm your order. Once we get your order, we will process it as soon as possible and arrange delivery, after we deliver them, we will fill tracking number, you will also get an Email regarding delivery details. Normally the package shall arrive you within 5-7 days after you get tracking number, if you have any problem, please feel free to contact us for customer support.


6. Payment, Pricing & Promotions
Payment methods we accept is: Credit Card, PayPal, Western Union, Wire Transfer (T/T). You will get payment details when you finish and choose your payment method.
Price is different according to different quantity and membership (Wholesaler account will have special price).
You can buy our products as guest or registered account, if you register as member of our website, you will get points from register (100 points) and from each order (every USD1 get one point). Points can be converted to money (every 50 points get USD1) and reduced from your order.
If you share our links to others or refer our products to your friends, you will get 250 points (USD5).


7. Viewing Orders

At HalloMotor.com, you are free to check through your order status from the beginning of item scratching via your HalloMotor.com Account. Please login with your registered email address or user name by clicking the following URL: http://www.hallomotor.com/customer/account/login/ 

Some customers may ask for no receiving of HalloMotor email to notify the changing of order status. Then, please be assured to set your email address for the account is the common email address used for sending and receiving.

You can also get your order status through email: [email protected]


8. Updating Account Information
If your personal information changed, please kindly login your account at: http://www.hallomotor.com/customer/account/login/ and update it.  

9. Can I resell your products

Sure, we always support wholesale or dropship. We will approve of your wholesaler account and get special price, you can list all of our products in your own online store or your local B2C online market, we keep stock and send them after you sell. And we will also give your customer warranty, you will get 0 risk. You can also join our Affiliate Program by clicking the following URL: http://www.hallomotor.com/affiliates/